Data is the backbone of any company. And while many enterprises utilize business intelligence tools, these insights only show you half of the picture. You want to run a quality…
When you work in a call center, it’s your job to cold-call customers. This can be daunting for many people, even those who’ve been working in call centers for years….
You may think your employees know that you care about them, but there’s a good chance a significant chunk of people who work for you are dealing with burnout. A…